Call Center - Location Arizona - Bilingual

GTE Financial

Tampa, Florida, United States
Not specified; not specified; not specified
Hybrid
1-3 years customer service experience
High school diploma or equivalent
Banking and call center background
GTE Financial is seeking a bilingual Member Experience Advocate I to join their Member Care Team in Tampa, Florida. The role involves managing inbound calls, resolving member inquiries, and providing exceptional customer service in a hybrid work environment

Job Summary

  • The role involves managing inbound calls and virtual teller sessions to resolve fundamental member inquiries about checking and savings accounts.
  • Employees are expected to demonstrate proficiency in technology and quickly learn products through virtual banking platforms.
  • The position requires adherence to federal compliance rules including the Bank Secrecy Act and U.S. Patriot Act.

Matching Summary

Match Score: 85

GTE Financial is seeking a bilingual Member Experience Advocate I to join their Member Care Team in Tampa, Florida. The role involves managing inbound calls, resolving member inquiries, and providing exceptional customer service in a hybrid work environment.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 1-3 years customer service experience
  • High school diploma or equivalent
  • Banking and call center background
  • Knowledge of Bank Secrecy Act
  • Proficiency in Word Excel and Explorer

Nice-to-have

  • Bilingual English Spanish preferred
  • Some college education preferred
  • Problem solver with positive attitude
  • Team player committed to growth
  • Quick learner of virtual banking tools

Key Requirements

  • Minimum 1-3 years experience required
  • Previous banking or call center experience mandatory
  • Functional knowledge of Word Excel and Explorer
  • Must meet technical requirements for remote work
  • High school diploma from accredited institution

Work Rights

Not specified

Tailored Resume

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