Otisline Operator

Otis

Mirqab, Kuwait
Not specified (assumed onsite)
4 years call centre experience
Construction or engineering background
Fluent written and spoken english
Otis is seeking a Customer Care Champion for its Otisline Contact Center in Kuwait. The role involves managing customer inquiries, coordinating service callbacks, and ensuring timely communication within the service team while upholding Otis's commitment to safety, ethics, and quality

Job Summary

  • The role serves as the primary interface between internal and external customers within the Otisline Contact Center Team.
  • Responsibilities include capturing client concerns, dispatching technicians, coordinating callbacks, and generating detailed daily reports.
  • Otis offers a diverse global team environment with opportunities for training, leadership development, and an Employee Scholar Program.

Matching Summary

Match Score: 85

Otis is seeking a Customer Care Champion for its Otisline Contact Center in Kuwait. The role involves managing customer inquiries, coordinating service callbacks, and ensuring timely communication within the service team while upholding Otis's commitment to safety, ethics, and quality.

Skills & Requirements

Must-have

  • 4 years call centre experience
  • construction or engineering background
  • fluent written and spoken English

Nice-to-have

  • Arabic language proficiency
  • flexibility to upskill in other areas
  • experience with MIS systems

Key Requirements

  • Associate degree in Arts/Science or equivalent
  • Minimum 4 years relevant experience in call centre operations
  • At least 2 years in positions of progressively increasing responsibilities

Work Rights

Not specified

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