Lead Pawnbroker- Metronorte

Guateprenda

Guatemala City, Guatemala
**
1+ year supervision experience
Customer service excellence
Sales and loan process execution
** Guateprenda is seeking a Lead Pawnbroker for their Metronorte location in Guatemala City. The role involves providing leadership and operational direction to maximize revenue, manage expenses, and foster a positive team culture while ensuring exceptional customer service. **

Job Summary

  • The Lead Pawnbroker provides operational leadership, coaching, and direction to teams to maximize revenue and control expenses while achieving business objectives.
  • This role is responsible for overseeing daily store operations, including opening and closing the facility, managing inventory, and ensuring strict compliance with all company policies and local regulations.
  • The position requires exceptional customer service standards, active participation in sales and lending transactions, and the ability to develop and retain a high-performing team.

Matching Summary

Match Score: 75

** Guateprenda is seeking a Lead Pawnbroker for their Metronorte location in Guatemala City. The role involves providing leadership and operational direction to maximize revenue, manage expenses, and foster a positive team culture while ensuring exceptional customer service. **

Skills & Requirements

Must-have

  • 1+ year supervision experience
  • Customer service excellence
  • Sales and loan process execution
  • Inventory control management
  • Keyholder responsibilities

Nice-to-have

  • Pawn industry experience preferred
  • Positive culture building
  • Team retention support
  • Diversity and inclusion participation

Key Requirements

  • Minimum 1 year supervision or customer service experience
  • High school diploma (Título a nivel medio)
  • Prior pawn industry experience (advantageous)

Work Rights

Not specified

Tailored Resume

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