Guest Experience Agent - Communications Centre

Hotel Chadstone Melbourne MGallery

Brisbane, Australia
On-site
Call centre experience
Proficient in opera system
Strong verbal and written communication
As Sofitel's Guest Experience Agent you will answer calls for arriving guests and in-house guests using efficient and professional communication, providing superior customer service and guest engagement through friendly and professional interactions that exceed the guests’ expectations

Job Summary

  • As Sofitel's Guest Experience Agent you will answer calls for arriving guests and in-house guests using efficient and professional communication, providing superior customer service and guest engagement through friendly and professional interactions that exceed the guests’ expectations.
  • Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities.
  • Thrive in our Sofitel Brisbane Central community, with discounts for ambassadors and their families, complimentary hotel stay packages, secure parking, direct access to Central train station, complimentary food, and laundered uniforms.

Matching Summary

As Sofitel's Guest Experience Agent you will answer calls for arriving guests and in-house guests using efficient and professional communication, providing superior customer service and guest engagement through friendly and professional interactions that exceed the guests’ expectations.

Skills & Requirements

Must-have

  • Call centre experience
  • Proficient in Opera system
  • Strong verbal and written communication
  • Seven-day rotating roster availability
  • Guest inquiry handling
  • Upselling during guest interactions

Nice-to-have

  • Attention to detail
  • Enthusiastic approach
  • Passion for customer service
  • Team collaboration
  • Wellbeing support initiatives

Key Requirements

  • Previous experience in Call Centre, Reservations, or Reception
  • Proficient in SevenRooms, OrderUp, Opera, Eventbrite, LQA, Trust You, PABX
  • Available to work seven-day rotating roster

Work Rights

Not specified

Tailored Resume

Cover Letter