Howden is a global insurance group with employee ownership at its heart and a culture that supports work/life balance, career progression, sustainability, and volunteering
Job Summary
Howden is a global insurance group with employee ownership at its heart and a culture that supports work/life balance, career progression, sustainability, and volunteering.
The Service Centre Manager will lead a high-performing team, ensure operational excellence, and act as the escalation point for complex client queries while driving continuous improvement.
Howden offers reasonable adjustments including flexible hours and hybrid working to support diverse needs and a career that employees can define.
Matching Summary
Howden is a global insurance group with employee ownership at its heart and a culture that supports work/life balance, career progression, sustainability, and volunteering.
Skills & Requirements
Must-have
Strong leadership skills
Operational and regulatory controls
Client service escalation management
Workload planning and process consistency
Group health and risk insurance administration
Nice-to-have
Collaborative working style
Solutions-focused mindset
Continuous improvement culture
Capability development experience
Passion for delivering exceptional service
Key Requirements
Experience developing team capability
Understanding of group private healthcare and group risk administration