Customer Service Representative

Animalemergencyhospital

Seymour, CT, United States
On-site
Professional phone etiquette
Handle emotional clients
Maintain accurate records
Animal Emergency Hospital is seeking a personable and skilled Client Service Representative (CSR) to enhance client interactions and ensure excellent service at their Seymour, CT clinic. The ideal candidate should possess strong customer service abilities, effective communication skills, and a compassionate demeanor, particularly in high-stress situations

Job Summary

  • As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction results in a positive and memorable impression.
  • Operates multiple-line telephone system, answers incoming calls, places callers on hold, transfers calls, and pages staff members appropriately.
  • Maintain accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support.

Matching Summary

Match Score: 85

Animal Emergency Hospital is seeking a personable and skilled Client Service Representative (CSR) to enhance client interactions and ensure excellent service at their Seymour, CT clinic. The ideal candidate should possess strong customer service abilities, effective communication skills, and a compassionate demeanor, particularly in high-stress situations.

Skills & Requirements

Must-have

  • professional phone etiquette
  • handle emotional clients
  • maintain accurate records
  • process payments accurately
  • prioritize and complete tasks

Nice-to-have

  • compassionate and well-mannered
  • calm in emergency situations
  • adapt to multiple situations

Key Requirements

  • HS Diploma or educational equivalent
  • Excellent customer service skills
  • Computer efficiency
  • Very detail-oriented
  • Available to work weekends and holiday rotations

Work Rights

Not specified

Tailored Resume

Cover Letter