Junior Noc Analyst

Audatex Systems s.r.o

Coyoacan, Mexico City, Mexico
On-site
Monitor it infrastructure performance
Handle incoming calls and emails
Diagnose user desktop system issues
Audatex Systems is seeking a Junior NOC Analyst to support their technology platform in Mexico City. The role involves monitoring IT infrastructure, managing incidents, and providing customer support, requiring good English communication skills and a basic understanding of IT standards

Job Summary

  • Monitor the performance and availability of all IT infrastructure, facilities, applications, and services of Solera.
  • Handle incoming calls or emails from supporting teams, customers, vendors, or employees.
  • Assist in diagnosing user desktop system issues and assist to fix or escalate for ticketing.

Matching Summary

Match Score: 75

Audatex Systems is seeking a Junior NOC Analyst to support their technology platform in Mexico City. The role involves monitoring IT infrastructure, managing incidents, and providing customer support, requiring good English communication skills and a basic understanding of IT standards.

Skills & Requirements

Must-have

  • Monitor IT infrastructure performance
  • Handle incoming calls and emails
  • Diagnose user desktop system issues
  • Ensure incident management processes
  • Participate in change control

Nice-to-have

  • Adapt quickly to change
  • Willing to learn in fast pace

Key Requirements

  • Good English language skills
  • Working knowledge of Help Desk operations
  • Knowledge of IT technical standards
  • University degree or relevant experience

Work Rights

Not specified

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