$74,600.00 - $124,400.00 annual (usd); not specifi...
Not specified (considering the nature of the role, it may involve a mix of onsite and remote work, but this is not detailed in the posting).
Manage teams and strategic planning
Oversee daily activities and quality standards
Resolve disputed transactions
The Cam Manager II position at M&T Bank in Getzville, New York, involves managing teams within diverse functional areas, ensuring compliance with quality standards and operational efficiency. The ideal candidate should have a strong background in call center or bank operations, with at least two years of supervisory experience, and possess excellent customer service and communication skills
Job Summary
Responsible for managing teams within one or more functional areas, overseeing daily activities and strategic planning to ensure quality standards and compliance.
Direct staff in customer service, collections, or account servicing, resolving disputed transactions and negotiating effectively on customer calls.
Evaluate unit processes, procedures, and policies to increase operational efficiency and align solutions with M&T's Risk Appetite.
Matching Summary
Match Score: 85
The Cam Manager II position at M&T Bank in Getzville, New York, involves managing teams within diverse functional areas, ensuring compliance with quality standards and operational efficiency. The ideal candidate should have a strong background in call center or bank operations, with at least two years of supervisory experience, and possess excellent customer service and communication skills.
Salary
$74,600.00 - $124,400.00 Annual (USD); Not specified; Not specified
Skills & Requirements
Must-have
Manage teams and strategic planning
Oversee daily activities and quality standards
Resolve disputed transactions
Analyze complex situations and develop solutions
Design and implement internal controls
Nice-to-have
Excellent customer service skills
Ability to motivate team
Handle conflict without alienating others
Support belonging and reflect brand
Key Requirements
7 years higher education and relevant work experience