Ensure the professional resolution of post-sales customer complaints/disputes/requests, in coordination with Sales, Operation, and other internal and/or external teams
Job Summary
Ensure the professional resolution of post-sales customer complaints/disputes/requests, in coordination with Sales, Operation, and other internal and/or external teams.
Bring customer voice to internal organization to raise awareness of customer centric quality culture.
We empower you to take initiative, challenge ideas, and lead with confidence.
Matching Summary
Ensure the professional resolution of post-sales customer complaints/disputes/requests, in coordination with Sales, Operation, and other internal and/or external teams.
Skills & Requirements
Must-have
customer complaint resolution
Root Cause Analysis (RCA)
8D report generation
cross-functional support
customer voice advocacy
Nice-to-have
leaner and cleaner operations
customer centric quality culture
continuous learning and growth
leading with confidence
Key Requirements
Bachelor's degree in mechanical/electrical engineering
5+ years of experience in industrial organizations