Smit Service Desk Rdm Tier 2 Technician

Leidos UK

Norfolk, VA, United States
Nmci service desk
Nnpi and/or sipr support
Microsoft powershell proficiency
This team provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions

Job Summary

  • This team provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions.
  • Demonstrate critical thinking skills to quickly understand complex systems and work on many tasks simultaneously in a high-pressure environment.
  • At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it.

Matching Summary

This team provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions.

Skills & Requirements

Must-have

  • NMCI Service Desk
  • NNPI and/or SIPR support
  • Microsoft PowerShell proficiency
  • advanced computer and networking knowledge
  • HPSM ticketing and Knowledge Management

Nice-to-have

  • disrupt, provoke, and refuse to fail
  • proactive learner
  • ownership of growth and development
  • strong PAR and AHT metrics

Key Requirements

  • 1-3 years general experience
  • Minimum 6 months NMCI Service Desk tenure
  • 3+ months NNPI/SIPR Tier 1 experience
  • CompTIA Security +CE certification
  • Attain Flank Speed Tier 1.5 qualification
  • US Citizen

Work Rights

Must be a US Citizen

Tailored Resume

Cover Letter