The Application and Production Support Lead, Assistant Vice President is responsible for providing technical and business support for users of Citi Applications, driving stability, efficiency, and effectiveness improvements
Job Summary
The Application and Production Support Lead, Assistant Vice President is responsible for providing technical and business support for users of Citi Applications, driving stability, efficiency, and effectiveness improvements.
Responsibilities include maintaining application systems, managing operating environments, performing day-of-risk reconciliations, developing support documentation, and assessing risk and impact of production issues.
The role involves partnering with development and production support areas, participating in application releases, and acting as a liaison between users, technology groups, and vendors.
Matching Summary
The Application and Production Support Lead, Assistant Vice President is responsible for providing technical and business support for users of Citi Applications, driving stability, efficiency, and effectiveness improvements.
Salary
Base: $109,120.00 - $163,680.00; Bonus/Equity: Discretionary and formulaic incentive and retention awards; Benefits: Medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid time off
Skills & Requirements
Must-have
Application Support
Production Support
Technical Support Documentation
Risk Assessment
Application Releases
Problem Management Tools
Nice-to-have
Coaching and Training
Communication and Diplomacy
Analytical Skills
Interfacing with Vendors
Sound Ethical Judgment
Key Requirements
5-8 years experience in Application Support
Experience installing, configuring, or supporting business applications
Experience with programming languages
Bachelor's/University degree or equivalent experience