Senior Customer Relations Lead

Collectors Universe

Santa Ana, CA, United States
Base: $28-$30; bonus/equity: not specified; benefi...
Onsite
5+ years of customer service experience
Ability to multi-task and problem-solve
Familiarity with psa standards and procedures
Collectors Universe is the leading creator of innovative technology for collectors worldwide

Job Summary

  • Collectors Universe is the leading creator of innovative technology for collectors worldwide.
  • The Senior Customer Relations Lead will mentor the CRC team and ensure timely customer issue resolution.
  • Employees enjoy benefits such as health insurance, 401(K) matching, and flexible hours.

Matching Summary

Collectors Universe is the leading creator of innovative technology for collectors worldwide.

Salary

Base: $28-$30; Bonus/Equity: Not specified; Benefits: Health Insurance, 401(K) Matching

Skills & Requirements

Must-have

  • 5+ years of Customer Service experience
  • Ability to multi-task and problem-solve
  • Familiarity with PSA standards and procedures

Nice-to-have

  • Fluency in written and spoken Spanish
  • Ability to diffuse conflict
  • Clear and professional communication skills

Key Requirements

  • Associates Degree or equivalent preferred
  • Ability to read and write correspondence
  • Ability to lift up to 40 pounds

Work Rights

Not specified

Tailored Resume

Cover Letter