Customer Service Technician

Johnson & Johnson

Madrid, Spain
Fluent english verbal and written
Managing master data in sap
Inbound customer inquiries and escalations
Managing all master data in SAP (customer, material and pricing) and inbound customer inquiries and escalations in fluent English, ensuring clear status updates and timely problem resolution

Job Summary

  • Managing all master data in SAP (customer, material and pricing) and inbound customer inquiries and escalations in fluent English, ensuring clear status updates and timely problem resolution.
  • Investigating and resolving non‑routine order and account issues; determining when to escalate complicated cases to second line or cross‑functional teams.
  • Preparing and delivering management reports on returns, credits and recurring issue trends to support process improvements.

Matching Summary

Managing all master data in SAP (customer, material and pricing) and inbound customer inquiries and escalations in fluent English, ensuring clear status updates and timely problem resolution.

Skills & Requirements

Must-have

  • Fluent English verbal and written
  • Managing master data in SAP
  • Inbound customer inquiries and escalations
  • Investigating and resolving order issues
  • Verifying new account setups
  • Preparing management reports

Nice-to-have

  • Positive agent of change
  • Embrace new projects and techniques
  • Foster innovation
  • Soliciting feedback
  • Capturing customer satisfaction data
  • Drive team engagement and adoption

Key Requirements

  • University degree required
  • Fluent in English
  • CRM (SAP/Salesforce)
  • MS Excel
  • Power BI
  • Order management
  • Escalation management
  • Data reporting

Work Rights

Not specified

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