Johnson Controls is seeking a Customer Quality Sr Manager based in Shanghai, responsible for enhancing customer experience through effective quality management and problem-solving. The ideal candidate will have extensive experience in quality operations, project management, and team leadership, along with strong communication skills in English and Chinese
Job Summary
Drive problem solving for customer issues across installations, service, design, supplier, and manufacturing by coordinating JCI resources to deliver a positive customer experience.
Build and manage processes to improve customer experience, track customer insights, and collaborate across the organization for product and process improvements.
Oversee communication to customers, resolve escalations, develop customer quality scorecards/KPIs, and foster a customer-focused culture.
Matching Summary
Match Score: 85
Johnson Controls is seeking a Customer Quality Sr Manager based in Shanghai, responsible for enhancing customer experience through effective quality management and problem-solving. The ideal candidate will have extensive experience in quality operations, project management, and team leadership, along with strong communication skills in English and Chinese.
Skills & Requirements
Must-have
customer issue problem solving
customer experience improvement
customer quality scorecard KPIs
cross-functional collaboration
English & Chinese/Mandarin language skills
Nice-to-have
innovative creative broad-thinker
self-motivation sense of urgency
deal with adverse situations
Key Requirements
10+ years quality, operations, supplier management
3+ years customer quality experience
3-5 years team management experience
Strong System engineering knowledge
Strong Project management skills
Reporting KPI tracking expertise
Strong problem-solving skills
Solid understanding of product portfolio and systems