Service Delivery Administrator

Manulife Financial Inc

Remote
Base: $45,900.00 cad - $76,500.00 cad; bonus/equit...
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Bilingual (french/english) communication
Advisor and client support
Manage in-force business blocks
** Manulife Financial Inc is seeking a bilingual Service Delivery Administrator to support its Group Benefits Distribution team in a remote work setting. The ideal candidate will thrive in a fast-paced environment, providing assistance to clients and advisors, while managing various administrative tasks. **

Job Summary

  • Provide superior support to Service Representatives and assist with managing their in-force business blocks.
  • Maintain and update advisor and client information within GroupLinks, applying knowledge of Group Benefits products, sales, and service processes.
  • The company offers opportunities to learn and grow, recognizes and supports employees in a flexible environment, and empowers them to shape the future.

Matching Summary

Match Score: 75

** Manulife Financial Inc is seeking a bilingual Service Delivery Administrator to support its Group Benefits Distribution team in a remote work setting. The ideal candidate will thrive in a fast-paced environment, providing assistance to clients and advisors, while managing various administrative tasks. **

Salary

Base: $45,900.00 CAD - $76,500.00 CAD; Bonus/Equity: Incentive programs and incentive compensation tied to business and individual performance; Benefits: Health, dental, mental health, vision, disability, life insurance, retirement savings plans, paid time off

Skills & Requirements

Must-have

  • Bilingual (French/English) communication
  • Advisor and client support
  • Manage in-force business blocks
  • Handle inquiries and escalations
  • Maintain client and advisor records
  • Monitor work queues for timely processing
  • Identify operational efficiency improvements

Nice-to-have

  • Thrive in a fast-paced environment
  • Positive onboarding experience
  • Continuous improvement mindset
  • Flexibility and adaptability to change
  • Strong emotional self-control

Key Requirements

  • Post-Secondary education or equivalent work experience
  • Previous administrative support experience an asset
  • Previous group benefits experience an asset
  • Strong analytical skills
  • Ability to work under deadlines
  • Managing multiple projects and competing priorities

Work Rights

Not specified

Tailored Resume

Cover Letter