Actively welcome guests with a smile, greet, and check them in, informing them about the hotel, its services, the city, and local events
Job Summary
Actively welcome guests with a smile, greet, and check them in, informing them about the hotel, its services, the city, and local events.
Ensure that all requests are handled accurately and receive the appropriate service, attention, and follow-up, distinguishing between types of guests and handling them appropriately.
Maintain a positive attitude and pay attention to detail throughout the shift, assisting coworkers and remaining calm during busy periods.
Matching Summary
Actively welcome guests with a smile, greet, and check them in, informing them about the hotel, its services, the city, and local events.
Skills & Requirements
Must-have
Welcome and check-in guests
Handle guest requests and inquiries
Follow hotel procedures and standards
Maintain guest privacy and security
Upsell services to maximize rates
Work night shifts
Nice-to-have
Experience in luxury segment
Positive attitude and attention to detail
Assist coworkers and work collaboratively
Remain calm during busy periods
Key Requirements
1 year of experience in a similar position (night)