Success Guide - Informatica

Salesforce

Not specified
3-4 years professional experience
2 years in customer success or growth ops
High proficiency in sql and bi tools
Salesforce is seeking a Success Guide to enhance customer success within their Tech Touch segment, focusing on data-driven strategies to drive product adoption and improve customer experiences. The ideal candidate will possess a strong background in customer success and data analytics, with a proven ability to implement automated engagement programs and monitor customer health

Job Summary

  • This role focuses on building the engine that drives success for the entire Tech Touch segment through smart automation and insightful analytics.
  • Candidates will design one-to-many engagement programs and monitor customer health scores using data-driven dashboards to identify at-risk patterns.
  • The position requires translating bulk user data into actionable product features while serving as the voice of the digital segment for Product and Engineering teams.

Matching Summary

Match Score: 85

Salesforce is seeking a Success Guide to enhance customer success within their Tech Touch segment, focusing on data-driven strategies to drive product adoption and improve customer experiences. The ideal candidate will possess a strong background in customer success and data analytics, with a proven ability to implement automated engagement programs and monitor customer health.

Skills & Requirements

Must-have

  • 3-4 years professional experience
  • 2 years in Customer Success or Growth Ops
  • High proficiency in SQL and BI tools
  • Experience with CRM platforms like Salesforce
  • Proven track record in Digital/Tech-Touch models

Nice-to-have

  • Data-obsessed strategist mindset
  • Product-led growth perspective
  • Ability to bridge technical logic and business outcomes
  • Passion for AI and workforce transformation

Key Requirements

  • B.E./B. Tech degree followed by MBA/PGDM
  • Minimum 3-4 years of professional experience
  • At least 2 years in Customer Success, Account Management, or Growth Ops

Work Rights

Not specified

Tailored Resume

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