The role involves managing order taking processes across multiple channels including phone, email, and fax while ensuring customer satisfaction
Job Summary
The role involves managing order taking processes across multiple channels including phone, email, and fax while ensuring customer satisfaction.
Employees are expected to build sustainable relationships with accounts through open communication and coordinate requirements with Operations, Distribution, and Sales teams.
The position requires maintaining accurate records in the Ordering System (SAP/LBShell) and providing routine coaching and dialogue scripts to the CSR team.
Matching Summary
The role involves managing order taking processes across multiple channels including phone, email, and fax while ensuring customer satisfaction.
Skills & Requirements
Must-have
Order taking management via phone email fax
Minimum 4 years customer service experience
Proficiency in SAP or LBShell ordering systems
Strong active listening and communication skills
Ability to multitask in fast-paced environment
Nice-to-have
Experience training new CSR team members
Ability to adapt to different customer characters
Familiarity with MS Office software suite
Proven track record of building sustainable relationships
Key Requirements
Bachelor's Degree required
English reading and writing proficiency
Minimum 4 years working experience in customer service