Marsh & McLennan Companies Inc is seeking an Operations and Service Specialist in Queretaro, Mexico, to support insurance operations. The role involves customer service, documentation analysis, and case management, requiring a minimum of two years in the insurance sector
Job Summary
This is a hybrid position, requiring at least three days a week in the office.
Responsibilities include attending to client employees or assigned clients through various channels to provide advice and guide requirements for processing claims.
Marsh is committed to creating a diverse, inclusive, and flexible work environment.
Matching Summary
Match Score: 75
Marsh & McLennan Companies Inc is seeking an Operations and Service Specialist in Queretaro, Mexico, to support insurance operations. The role involves customer service, documentation analysis, and case management, requiring a minimum of two years in the insurance sector.
Skills & Requirements
Must-have
2 years of experience in insurance
Intermediate Excel skills
Customer service (face-to-face, calls, emails)
Handling difficult clients
Client HR team contact
Nice-to-have
Assertive communication
Effective communication
Proactivity
Active listening
Sense of urgency
Empathy
Teamwork
Adaptation to change
Resilience
Negotiation
Key Requirements
2 years of experience in insurance (GMM, Life, Minor or Auto - fleet)
Basic English
Completed or incomplete Bachelor's degree (any field except Law)