Lead the analysis and redesign of business processes to improve efficiency, quality, and customer and colleague experience
Job Summary
Lead the analysis and redesign of business processes to improve efficiency, quality, and customer and colleague experience.
Drive the design and delivery of workflow and automation solutions, partnering with delivery teams to leverage platforms such as Power Apps, Power Automate, and related technologies.
Engage and align stakeholders across business and technical teams, acting as a bridge between them and managing vendors and cross-functional partners to deliver agreed outcomes.
Matching Summary
Lead the analysis and redesign of business processes to improve efficiency, quality, and customer and colleague experience.
Skills & Requirements
Must-have
Process and workflow design
Automation platforms
AI-enabled workflows
Data-led processes
Stakeholder management
Power Apps, Power Automate, Power BI
Nice-to-have
Strategic thinking and hands-on execution
Diverse workforce inclusion
Continuous optimisation
Key Requirements
Experience in process improvement and automation
Advanced SQL analytical skills
Experience with Power BI or Tableau
Experience designing AI agents and AI-driven workflow