Troubleshooting third party vending and rfid solutions
Managing proprietary vmi and repair/warranty applications
Importing and managing data for software applications
This position has a high degree of interaction with branch personnel, customers, and 3rd party providers to effectively manage our deployed solutions
Job Summary
This position has a high degree of interaction with branch personnel, customers, and 3rd party providers to effectively manage our deployed solutions.
Responsibilities include importing and managing data, training customers, coordinating support requests, providing technical expertise, and documenting all support tickets.
The role requires advising Motion IT and 3rd party software providers about enhancements and bugs, and working with Sales to define technical requirements.
Matching Summary
This position has a high degree of interaction with branch personnel, customers, and 3rd party providers to effectively manage our deployed solutions.
Skills & Requirements
Must-have
Troubleshooting third party vending and RFID solutions
Managing proprietary VMI and Repair/Warranty applications
Importing and managing data for software applications
Training customers on software applications
Coordinating and resolving technical support requests
Documenting support tickets and corrective actions
Assisting with support calls and access setup
Working with CribMaster and customer for custom reports
Advising on software enhancements and bugs
Evaluating vending inventory usage and levels
Nice-to-have
Strong working knowledge of MS Office
Familiarity with manufacturing and inventory management
Ability to grasp software concepts quickly
Effective communicator in stressful situations
Self-motivated with desire to succeed
Key Requirements
Bachelor's degree or equivalent or two years of work experience
Understanding of computer hardware, networks, server setup, e-mail, security, and LAN protocols
Experience in troubleshooting software and hardware over the phone or via e-mail
Solid understanding of software and analytics
Critical thinking and problem solving ability
Strong written and verbal communication skills
Ability to work with little or no direct supervision