Assistant Front Office Manager

BHC

Not specified, Not specified, US
Oversee front desk operations
Guest arrival and departure experience
Luxury hotel standards
As an Assistant Front Office Manager, you will support the Director of Front Office in overseeing all front desk operations, guest services, and staff performance to ensure a flawless guest arrival and departure experience

Job Summary

  • As an Assistant Front Office Manager, you will support the Director of Front Office in overseeing all front desk operations, guest services, and staff performance to ensure a flawless guest arrival and departure experience.
  • Your role is crucial in delivering world-class hospitality and ensuring that the front office team upholds the hotel's luxury standards in service, efficiency, and professionalism.
  • The role may require extended periods of time on your feet, especially during peak hotel hours or events, and good hearing is necessary for effective communication.

Matching Summary

As an Assistant Front Office Manager, you will support the Director of Front Office in overseeing all front desk operations, guest services, and staff performance to ensure a flawless guest arrival and departure experience.

Skills & Requirements

Must-have

  • Oversee front desk operations
  • Guest arrival and departure experience
  • Luxury hotel standards
  • Handle guest complaints
  • Monitor room availability
  • Manager on Duty shifts

Nice-to-have

  • World-class hospitality delivery
  • Personalize guest services
  • Promote hotel services
  • Service improvement opportunities
  • Impeccable grooming

Key Requirements

  • 3-5 years front office experience
  • Luxury or 5-star hotel environment
  • Supervisory or assistant management experience
  • Proficient in PMS systems
  • Fluent in English
  • Degree or diploma in Hospitality Management

Work Rights

Not specified

Tailored Resume

Cover Letter