Reservation Clerk

Aman Group

Hangzhou, China
Not specified
Reservations team supervision
Guest communication management
Pre-arrival engagement oversight
The Aman Group is seeking a Reservation Clerk for its Amanfayun location in Hangzhou, China. The role involves supervising the Reservations team, enhancing customer loyalty, and managing guest communications to ensure a seamless reservation process

Job Summary

  • The role involves supervising the Reservations team to ensure excellent customer loyalty and conversion through effective staff training.
  • Candidates will oversee communications and pre-arrival engagement, acting as a key point of contact for guests at Amanfayun.
  • This position supports the Reservations Manager and Assistant Reservations Manager in daily operational duties within a UNESCO World Heritage Site setting.

Matching Summary

Match Score: 85

The Aman Group is seeking a Reservation Clerk for its Amanfayun location in Hangzhou, China. The role involves supervising the Reservations team, enhancing customer loyalty, and managing guest communications to ensure a seamless reservation process.

Skills & Requirements

Must-have

  • Reservations team supervision
  • Guest communication management
  • Pre-arrival engagement oversight

Nice-to-have

  • Staff training experience
  • Customer loyalty focus
  • High-end hospitality background

Key Requirements

  • Experience in reservation management
  • Leadership skills for team supervision
  • Strong communication abilities

Work Rights

Not specified

Tailored Resume

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