Specialist, Servicenow Platform Operations - Technology Workflows

MSD & Co., Inc., Rahway, New Jersey, USA

Hyderabad, India
Hybrid
Servicenow development and operational support
Tier 1 and tier 2 operational support
Servicenow production deployed applications
Join a global healthcare biopharma company with a 130-year legacy, driven by digital technology and data-backed approaches

Job Summary

  • Join a global healthcare biopharma company with a 130-year legacy, driven by digital technology and data-backed approaches.
  • Provide tier 2 and tier 3 operational support for ServiceNow applications, coordinate problem investigations, and support release management.
  • Be part of a dynamic team that collaborates internationally to deliver services and solutions that enable innovation and improve lives.

Matching Summary

Join a global healthcare biopharma company with a 130-year legacy, driven by digital technology and data-backed approaches.

Skills & Requirements

Must-have

  • ServiceNow development and operational support
  • Tier 1 and Tier 2 operational support
  • ServiceNow production deployed applications
  • Service Catalog Items creation or updates
  • release support and migration of update sets
  • environment management (prod and non-prod)

Nice-to-have

  • passion for using data and insights
  • Agile development methodologies
  • collaboration with cross-functional teams
  • sense of belonging to managing critical emergencies

Key Requirements

  • 3+ years of ServiceNow support experience
  • ServiceNow Certified System Admin (CSA)
  • In-depth knowledge of ITIL processes
  • Bachelor's degree in Computer Science or IT

Work Rights

Not specified

Tailored Resume

Cover Letter