Senior Technical Support Engineer

Workday

Japan
Not specified; not specified; not specified
Hybrid
3+ years technical support experience
Fluent japanese and english bilingualism
Splunk kibana grafana troubleshooting
This role involves diagnosing complex software issues and collaborating with engineering teams to deliver solutions for Fortune 500 customers

Job Summary

  • This role involves diagnosing complex software issues and collaborating with engineering teams to deliver solutions for Fortune 500 customers.
  • Candidates must be fluent in both Japanese and English to serve as a key point of contact for major strategic clients in Japan.
  • The position offers a hybrid work model requiring at least 50% time in-office or with customers while participating in a 24/7 global coverage plan.

Matching Summary

This role involves diagnosing complex software issues and collaborating with engineering teams to deliver solutions for Fortune 500 customers.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 3+ years technical support experience
  • Fluent Japanese and English bilingualism
  • Splunk Kibana Grafana troubleshooting
  • SaaS solution support expertise
  • SLA management and case queue handling

Nice-to-have

  • Experience with Workday or Salesforce
  • Strong analytical problem-solving skills
  • Ability to collaborate across global teams
  • Confident verbal and written communication
  • Track record of managing urgent priorities

Key Requirements

  • 3+ years proven technical support for SaaS
  • Bilingual fluency in Japanese and English
  • Experience with JIRA or ticketing systems
  • Knowledge of Microsoft Office and Google Workspace

Work Rights

Not specified

Tailored Resume

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