Applications Support Sr Analyst - Associate Vice President

Citi Handlowy

Irving, Texas, United States
Base: $96,400.00 - $144,600.00; bonus/equity: disc...
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Application support role
Technical and business support
Issue tracking and reporting
** Citi Handlowy is seeking an Applications Support Senior Analyst in Irving, Texas, to provide technical and business support for application users, ensuring stability and effectiveness in operations. The ideal candidate will have 5-8 years of experience in application support, strong analytical skills, and effective communication abilities. This full-time position offers a competitive salary and comprehensive benefits. **

Job Summary

  • The Application Support Senior Analyst provides technical and business support for users of Citi Applications, driving stability, efficiency, and effectiveness improvements to help the business succeed.
  • Citi offers competitive employee benefits including medical, dental & vision coverage, 401(k), life, accident, and disability insurance, wellness programs, and paid time off packages.
  • This role acts as a liaison between users, internal technology groups, and vendors, ensuring quality work and adherence to service level agreements while exercising independence and sound judgment.

Matching Summary

Match Score: 75

** Citi Handlowy is seeking an Applications Support Senior Analyst in Irving, Texas, to provide technical and business support for application users, ensuring stability and effectiveness in operations. The ideal candidate will have 5-8 years of experience in application support, strong analytical skills, and effective communication abilities. This full-time position offers a competitive salary and comprehensive benefits. **

Salary

Base: $96,400.00 - $144,600.00; Bonus/Equity: Discretionary and formulaic incentive and retention awards; Benefits: Medical, dental & vision coverage, 401(k), life, accident, disability insurance, wellness programs, paid time off

Skills & Requirements

Must-have

  • Application support role
  • Technical and business support
  • Issue tracking and reporting
  • Risk assessment and escalation
  • Application monitoring and maintenance
  • Service level agreement adherence
  • Communication and diplomacy skills

Nice-to-have

  • Coaching and training new recruits
  • Post implementation analysis
  • Problem management tools knowledge
  • Ability to explain technical issues simply
  • Ownership of support project initiatives

Key Requirements

  • 5-8 years application support experience
  • Experience with AI tools adoption and SRE
  • Bachelor’s/University degree or equivalent
  • Experience with programming languages
  • Knowledge of problem management tools

Work Rights

Not specified

Tailored Resume

Cover Letter