Analyst Iii Infrastructure Services

DXC Technology Australia & New Zealand

Ka, Australia
Customer issue ownership
Technical problem resolution
System issue troubleshooting
Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met

Job Summary

  • Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met.
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues and/or refer more complex technical problems through a defined escalation process.
  • Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

Matching Summary

Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met.

Skills & Requirements

Must-have

  • customer issue ownership
  • technical problem resolution
  • system issue troubleshooting
  • ticketing tool usage
  • rotational night shifts

Nice-to-have

  • interpersonal skills
  • team collaboration
  • inclusive environment

Key Requirements

  • 10+2+3 minimum qualification
  • experience with company escalation policy
  • work from office mandatory

Work Rights

Not specified

Tailored Resume

Cover Letter