Work from office (mandatory, with rotational/night shifts)
Troubleshoot software hardware application issues
Log inquiries using ticketing tool
Work in rotational night shifts
DXC Technology is seeking an Analyst III for Infrastructure Services, responsible for resolving customer technical issues and ensuring their inquiries are addressed promptly. The ideal candidate should possess strong problem-solving skills and a foundational understanding of technical support roles, with the position requiring in-office work and a willingness to work in rotational shifts
Job Summary
The role involves taking ownership of customer issues and resolving technical problems related to software, hardware, and applications.
Candidates must be able to log and track inquiries using a ticketing tool while maintaining detailed history records.
This position requires mandatory work from office with availability for rotational and night shifts.
Matching Summary
Match Score: 75
DXC Technology is seeking an Analyst III for Infrastructure Services, responsible for resolving customer technical issues and ensuring their inquiries are addressed promptly. The ideal candidate should possess strong problem-solving skills and a foundational understanding of technical support roles, with the position requiring in-office work and a willingness to work in rotational shifts.
Skills & Requirements
Must-have
Troubleshoot software hardware application issues
Log inquiries using ticketing tool
Work in rotational night shifts
Provide step-by-step technical help
Escalate complex problems via defined process
Nice-to-have
Fluent spoken English communication skills
Strong interpersonal team collaboration abilities
Excellent problem-solving prioritization skills
Key Requirements
10+2+3 minimum educational qualification
Fresher or experience as Technical Support Engineer