Senior It Specialist

AfterShip Ltd

Toronto, Canada
Base: cad $97,000 - $116,000; bonus/equity: not sp...
On-site
5+ years hands-on it support experience
Mastery of macos, ios, and google workspace
Proficiency with jira ticketing and kandji mdm
This role serves as the foundational pillar for IT operations across North American and European hubs, acting as the critical bridge between regional teams and the APAC IT Hub

Job Summary

  • This role serves as the foundational pillar for IT operations across North American and European hubs, acting as the critical bridge between regional teams and the APAC IT Hub.
  • The position requires owning the full employee technology lifecycle from Day-1 procurement and configuration to secure offboarding and asset deprovisioning.
  • Candidates will enjoy a hybrid-flexible work setup with competitive compensation, unlimited PTO, and healthcare coverage starting from day one.

Matching Summary

This role serves as the foundational pillar for IT operations across North American and European hubs, acting as the critical bridge between regional teams and the APAC IT Hub.

Salary

Base: CAD $97,000 - $116,000; Bonus/Equity: Not specified; Benefits: Healthcare, retirement match, unlimited PTO, learning benefit

Skills & Requirements

Must-have

  • 5+ years hands-on IT Support experience
  • Mastery of macOS, iOS, and Google Workspace
  • Proficiency with Jira ticketing and Kandji MDM
  • Full hardware lifecycle management expertise
  • Experience in Hub-and-Spoke IT structures

Nice-to-have

  • Fluency in Mandarin language
  • Proactive approach to AI and automation
  • Familiarity with SOC 2 security frameworks
  • Ability to bridge global and local teams
  • Curiosity about reducing repetitive IT work

Key Requirements

  • 5+ years of IT Support experience
  • Fluency in English required
  • Mandarin fluency is a plus

Work Rights

Not specified

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