Senior Customer Architect (west)

Elastic Cloud

United States
Base salary + variable component; ote range not sp...
On-site
Hands-on experience in observability
Cybersecurity domain expertise
Enterprise search knowledge
Elastic Cloud is seeking a Senior Customer Architect with a strong technical background in IT domains, particularly in Observability, Cybersecurity, and Enterprise Search. The ideal candidate will be responsible for driving customer adoption of Elastic solutions, ensuring alignment with business objectives while maintaining a focus on customer satisfaction and growth

Job Summary

  • The role involves acting as a Trusted Technical Advisor to ensure Elastic solutions exceed customer expectations and drive business value.
  • You will define and communicate technical success criteria by crafting detailed Technical Success Plans tailored to specific customer goals.
  • The position requires collaborating with account teams to eliminate technical frictions and facilitate the expansion of annual recurring revenue.

Matching Summary

Match Score: 85

Elastic Cloud is seeking a Senior Customer Architect with a strong technical background in IT domains, particularly in Observability, Cybersecurity, and Enterprise Search. The ideal candidate will be responsible for driving customer adoption of Elastic solutions, ensuring alignment with business objectives while maintaining a focus on customer satisfaction and growth.

Salary

Base salary plus variable component; OTE range not specified; 70/30 pay mix (base/target variable)

Skills & Requirements

Must-have

  • Hands-on experience in Observability
  • Cybersecurity domain expertise
  • Enterprise Search knowledge
  • Cloud-based software solutions background
  • Technical Success Plan creation

Nice-to-have

  • Previous Elastic solutions experience
  • Growth mindset and technology trends passion
  • Strong communication and presentation skills
  • Ability to lead multiple projects simultaneously
  • Experience with Elasticsearch, Logstash, Kibana

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • Validated experience as Solutions Architect or Technical Consultant
  • Located in Pacific timezone

Work Rights

Not specified

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