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Chanel (Australia) Pty Ltd is seeking a Senior Client Journey Manager to enhance and execute client-centric strategies that elevate the client experience. This hybrid role requires a strategic leader with extensive experience in client journey design, digital clienteling, and a proven track record in luxury retail.
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Job Summary
The Senior Client Journey Manager is a strategic leader responsible for designing, delivering, and continuously elevating a seamless, locally relevant end-to-end client journey.
This role is pivotal in executing client strategy, ensuring that every client interaction is meaningful and unique as per the client strategy.
By championing client-centric experience and clientelling, the Senior Client Journey Manager directly contributes to the organization's vision of delivering exceptional client experiences and sustaining long-term business success.
Matching Summary
Match Score: 75
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Chanel (Australia) Pty Ltd is seeking a Senior Client Journey Manager to enhance and execute client-centric strategies that elevate the client experience. This hybrid role requires a strategic leader with extensive experience in client journey design, digital clienteling, and a proven track record in luxury retail.
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Skills & Requirements
Must-have
end-to-end client journey design
client-centric experience championing
digital clientelling tools optimization
omni-channel touchpoint integration
client journey roadmap management
brand singularity and relational promise
Nice-to-have
inspirational leadership skills
data-driven decision making proficiency
building strong stakeholder relationships
active learner, agile and resilient
Key Requirements
12 years of relevant working experience
3 years in senior leadership or cross-functional management
Digital project/experience is a must-have
Retail insights & experience is a strong plus
Hybrid of strategy consulting and in-house experience is a strong plus