Specialist Is Bus Sys Analyst - Configuration Management

Amgen Inc

Not specified; competitive total rewards plans ali...
Servicenow cmdb and itam management
Itil-based configuration management practices
Data quality metrics and reconciliation rules
This role serves as the Product Owner for Configuration and Asset Management processes within the ServiceNow platform to ensure data accuracy and alignment with enterprise standards

Job Summary

  • This role serves as the Product Owner for Configuration and Asset Management processes within the ServiceNow platform to ensure data accuracy and alignment with enterprise standards.
  • The position requires collaborating with infrastructure teams and application owners to define user stories, enhance automation capabilities, and support continuous improvement of the CMDB.
  • Amgen offers a collaborative culture where team members help transform patient lives while pursuing professional growth through competitive benefits and comprehensive Total Rewards Plans.

Matching Summary

This role serves as the Product Owner for Configuration and Asset Management processes within the ServiceNow platform to ensure data accuracy and alignment with enterprise standards.

Salary

Not specified; Competitive total rewards plans aligned with local industry standards; Base salary plus benefits not detailed

Skills & Requirements

Must-have

  • ServiceNow CMDB and ITAM management
  • ITIL-based configuration management practices
  • Data quality metrics and reconciliation rules
  • Process documentation and requirements gathering
  • CI lifecycle and service modeling expertise

Nice-to-have

  • Strong analytical and problem-solving skills
  • Effective communication with cross-functional teams
  • Experience supporting regulatory audits
  • Ability to build dashboards and reports
  • Proactive self-starter with initiative

Key Requirements

  • Bachelor's degree and 8 to 13 years of experience in IT or Computer Science
  • ITIL v3/4 Foundation Certification (mandatory)
  • Doctorate/Master's/Bachelor's degree in related field

Work Rights

Not specified

Tailored Resume

Cover Letter