1 year phone or online customer service experience
Strong writing and grammatical skills
WebFX is seeking a Social Media Monitoring Specialist to join their remote team, focusing on delivering exceptional customer service through social media channels. The position offers a supportive work environment with opportunities for professional growth and a range of competitive benefits, including training and profit-sharing
Job Summary
WebFX is a full-funnel revenue marketing agency seeking a Social Media Monitoring Specialist to provide excellent customer care services across multiple social platforms.
The role involves monitoring client social profiles 2-3 times daily, resolving inquiries using standard operating procedures, and collaborating with account managers to address unique situations.
Candidates will receive world-class training through the Bootcamp program, access to proprietary tools, and opportunities for merit-based promotions within a stable, remote-first company culture.
Matching Summary
Match Score: 85
WebFX is seeking a Social Media Monitoring Specialist to join their remote team, focusing on delivering exceptional customer service through social media channels. The position offers a supportive work environment with opportunities for professional growth and a range of competitive benefits, including training and profit-sharing.
Salary
Base: Negotiable; Bonus/Equity: Company profit-sharing and performance bonuses available; Benefits: Health insurance (dental/vision), learning bonuses, and fully equipped home office setup
Skills & Requirements
Must-have
Fluent in English written and verbal
1 year phone or online customer service experience
Strong writing and grammatical skills
High-speed internet and smartphone access
40 hours remote availability during EST office hours