Client Experience Specialist (west Coast)

OnPay

Remote, US
Base: $24 to $25 ph; bonus/equity: base salary + b...
Fully remote (u.s. - west coast)
1-2 years of customer service experience
Excellent written and verbal communication
Ability to manage multiple tasks simultaneously
OnPay is seeking a Client Experience Specialist to provide Tier 1 customer support for its cloud-based payroll solutions. The ideal candidate will possess strong customer service skills and a willingness to learn in a fast-paced environment, contributing to the company's mission of excellent client service

Job Summary

  • The Client Experience team is responsible for helping clients identify and resolve issues in a simple and transparent way.
  • OnPay is scaling rapidly after raising $100 million in growth funding led by Carrick Capital Partners.
  • Employees receive comprehensive benefits including 4 weeks PTO, medical/dental/vision, and a 401(k) with company match.

Matching Summary

Match Score: 85

OnPay is seeking a Client Experience Specialist to provide Tier 1 customer support for its cloud-based payroll solutions. The ideal candidate will possess strong customer service skills and a willingness to learn in a fast-paced environment, contributing to the company's mission of excellent client service.

Salary

Base: $24 to $25 per hour; Bonus/Equity: Base salary + bonus + stock options; Benefits: 4 weeks PTO + paid holidays + Medical/Dental/Vision + 401(k) match

Skills & Requirements

Must-have

  • 1-2 years of customer service experience
  • Excellent written and verbal communication
  • Ability to manage multiple tasks simultaneously

Nice-to-have

  • Previous experience in the Payroll Industry
  • Xero and QuickBooks knowledge
  • Coachable and willing to learn attitude

Key Requirements

  • College degree strongly preferred
  • 1-2 years customer service experience
  • US work authorization required

Work Rights

Not specified

Tailored Resume

Cover Letter