Support the customer care team and deal with customer needs/requests through the provision of effective communication and attention to detail
Job Summary
Support the customer care team and deal with customer needs/requests through the provision of effective communication and attention to detail.
Manage customer complaints and issues, escalating complex issues when required to provide a resolution.
Take responsibility for embedding new policies/procedures adopted due to risk mitigation and deliver work in line with relevant rules, regulations and codes of conduct.
Matching Summary
Support the customer care team and deal with customer needs/requests through the provision of effective communication and attention to detail.
Skills & Requirements
Must-have
Effective communication and attention to detail
Management of customer requests and enquiries
Management of customer complaints and issues
Maintenance of customer records and documentation
Previous banking experience
Strong written communication skills
Nice-to-have
Proven track record of best-in-class service
Self-motivated and proactive approach
Identification of industry trends
Continuous improvement mindset
Key Requirements
Previous complaints handling experience
Excellent time management and prioritization skills
In-depth technical knowledge and experience
Thorough understanding of underlying principles and concepts