Support Team Lead – Enterprise Ai

JLL

Toronto, Canada
145,000.00 – 157,000.00 usd py; not specified; not...
Fully remote
Ai-powered automation operationalization
Generative ai working proficiency
Global support team leadership
This senior leadership position is responsible for transitioning JLL's Enterprise AI support function from a conventional tiered model to an agentic, AI-native operation

Job Summary

  • This senior leadership position is responsible for transitioning JLL's Enterprise AI support function from a conventional tiered model to an agentic, AI-native operation.
  • You will own the roadmap for transitioning support from tiered ticket handling to an agentic platform where AI agents resolve the majority of Tier 0–1 volume autonomously.
  • Build the upskilling program for the agentic transition: AI literacy, prompt engineering, agent evaluation, and technical troubleshooting for AI systems.

Matching Summary

This senior leadership position is responsible for transitioning JLL's Enterprise AI support function from a conventional tiered model to an agentic, AI-native operation.

Salary

145,000.00 – 157,000.00 USD per year; Not specified; Not specified

Skills & Requirements

Must-have

  • AI-powered automation operationalization
  • Generative AI working proficiency
  • Global support team leadership
  • Agentic support tooling evaluation
  • Support data translation to feedback

Nice-to-have

  • Agentic AI architectures understanding
  • Enterprise AI infrastructure familiarity
  • AI observability experience
  • Human side of transformation management

Key Requirements

  • 6-10 years technical support operations
  • 3+ years people management at scale
  • Led operational transformation
  • Working proficiency with generative AI
  • Operationalized AI-powered automation

Work Rights

Not specified

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