Emea Service Director

Leica Microsystems / Danaher

**
10+ years global organization experience
Field service organization management
Customer relationship management
** Leica Microsystems, a leader in optical and digital solutions, is seeking a fully remote EMEA Service Director to manage their service operations across Europe, focusing on customer satisfaction and organizational growth. The ideal candidate will have extensive experience in customer-facing roles and field service management. **

Job Summary

  • The Service Director is responsible for managing an organization of 120 staff including Field Service Managers and Engineers across the EMEA region.
  • This role requires actively pursuing customer feedback to ensure high satisfaction while integrating Danaher Business Systems tools into daily work.
  • The position offers the opportunity to optimize regional Service P&L and drive profitable growth for Leica Microsystems within the Danaher Life Sciences portfolio.

Matching Summary

Match Score: 75

** Leica Microsystems, a leader in optical and digital solutions, is seeking a fully remote EMEA Service Director to manage their service operations across Europe, focusing on customer satisfaction and organizational growth. The ideal candidate will have extensive experience in customer-facing roles and field service management. **

Skills & Requirements

Must-have

  • 10+ years global organization experience
  • Field service organization management
  • Customer relationship management
  • EMEA territory travel up to 40%
  • English fluency required

Nice-to-have

  • German language proficiency
  • Master's degree qualification
  • Danaher Business Systems knowledge
  • Service contract sales experience
  • Conflict resolution skills

Key Requirements

  • Undergraduate degree required
  • Minimum 10 years global experience
  • Fluent in English
  • Willingness to travel 40% in EMEA

Work Rights

Not specified

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