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The Connect and Assure Specialist role at nbn involves managing technical case management for business customer orders and incidents, ensuring a high-quality experience with nbn services. The position requires strong telecommunications knowledge and operational experience, supporting a diverse and inclusive workplace culture.
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Job Summary
The role involves end-to-end ownership of business customer orders and incidents to ensure efficient outcomes and a strong customer experience.
Candidates must possess solid technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
nbn offers an inclusive workplace with equal employment opportunities, great training, and true flexible working arrangements.
Matching Summary
Match Score: 75
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The Connect and Assure Specialist role at nbn involves managing technical case management for business customer orders and incidents, ensuring a high-quality experience with nbn services. The position requires strong telecommunications knowledge and operational experience, supporting a diverse and inclusive workplace culture.
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Skills & Requirements
Must-have
Tier 2 troubleshooting capability
FTTN/B FTTC FTTP HFC technical knowledge
Business customer operational support experience
Case or account management experience
Stakeholder communication skills
Nice-to-have
Customer empathy and engagement
Continuous process improvement mindset
Strong organizational skills
Flexible working arrangements
Key Requirements
Full working rights in Australia required
Experience supporting business customers in operational environments