Expert-level troubleshooting of electromechanical systems
5+ years in field service engineering or technical support
Strong proficiency in windows os and networking protocols
This role involves providing expert remote and on-site diagnostic support to resolve complex issues escalated by field teams
Job Summary
This role involves providing expert remote and on-site diagnostic support to resolve complex issues escalated by field teams.
The position requires leading installation readiness reviews and ensuring seamless go-live performance for Waters/BD COR placements.
Candidates will mentor Field Service Engineers and facilitate advanced technical training sessions on the BD COR platform.
Matching Summary
This role involves providing expert remote and on-site diagnostic support to resolve complex issues escalated by field teams.
Salary
Base: $79,600.00 - $131,300.00 USD Annual; Bonus/Equity: Not specified; Benefits: Comprehensive Total Rewards program including health and safety compliance
Skills & Requirements
Must-have
Expert-level troubleshooting of electromechanical systems
5+ years in field service engineering or technical support
Strong proficiency in Windows OS and networking protocols
Experience with robotics, fluidics, and analog/digital electronics
Ability to travel up to 70% domestically and internationally
Nice-to-have
Mentoring and training Field Service Engineers
Collaboration with R&D on product design feedback
Experience in regulated high-volume testing environments
Knowledge of LIS connectivity and database management
Key Requirements
Bachelor's degree in Electronics Engineering, Computer Science, or related field
Valid driver's license and clean driving record
Ability to lift up to 50 lbs and work in a laboratory environment