Supervisor, Operations

Manulife

Halifax, Nova Scotia, Canada
Base: $56,175.00 cad - $93,625.00 cad; bonus/equit...
Hybrid
Insurance case coordination
Segfund coordination
Service level management
The Supervisor will be responsible for coaching and mentoring SegFund and Case Coordinators, as well as managing escalated situations

Job Summary

  • The Supervisor will be responsible for coaching and mentoring SegFund and Case Coordinators, as well as managing escalated situations.
  • This role provides a critical link between our MWISI Advisors and the Coordination teams, ensuring seamless operation and exceptional service delivery.
  • We’ll empower you to learn and grow the career you want, recognize and support you in a flexible environment where well-being and inclusion are more than just words.

Matching Summary

The Supervisor will be responsible for coaching and mentoring SegFund and Case Coordinators, as well as managing escalated situations.

Salary

Base: $56,175.00 CAD - $93,625.00 CAD; Bonus/Equity: Incentive programs and compensation tied to performance; Benefits: Health, dental, mental health, vision, disability, life insurance, retirement savings plans, paid time off

Skills & Requirements

Must-have

  • Insurance Case Coordination
  • SegFund Coordination
  • Service Level Management
  • Workflow Management
  • Risk Mitigation

Nice-to-have

  • Team Engagement
  • Professional Growth
  • Global Business Perspective
  • Flexible Work Environment
  • Inclusive Culture

Key Requirements

  • Prior supervisory experience
  • Tenured associate performance
  • BA/BS or post-secondary education
  • Disciplined with minimal supervision
  • Proven writing skills

Work Rights

Not specified

Tailored Resume

Cover Letter