Customer Service Coordinator

D.R. Horton

Tucson, Arizona, US
On-site
Schedule subcontractors for warranty repairs
Evaluate homeowner repair issues for warrantability
Process work orders via smartphone or laptop
D.R. Horton is seeking a Customer Service Coordinator for its Tucson, Arizona location, responsible for managing customer warranty requests and ensuring high satisfaction levels. The ideal candidate will possess customer service experience and be adept at scheduling repairs while maintaining effective communication with homeowners

Job Summary

  • The primary goal is to facilitate completion of all customer warranty requests while maintaining a high level of customer satisfaction.
  • The role involves scheduling subcontractors to make repairs and certifying that warranty work is completed within contractor obligations.
  • D.R. Horton offers an excellent benefits package including medical, dental, vision, 401(K), and employee stock purchase plans.

Matching Summary

Match Score: 75

D.R. Horton is seeking a Customer Service Coordinator for its Tucson, Arizona location, responsible for managing customer warranty requests and ensuring high satisfaction levels. The ideal candidate will possess customer service experience and be adept at scheduling repairs while maintaining effective communication with homeowners.

Skills & Requirements

Must-have

  • Schedule subcontractors for warranty repairs
  • Evaluate homeowner repair issues for warrantability
  • Process work orders via smartphone or laptop

Nice-to-have

  • Previous customer service experience preferred
  • Excel in effective positive communications
  • Work effectively in high pressure situations

Key Requirements

  • High School Diploma or GED required
  • 6 months to 1 year related experience
  • Proficiency with MS Office and email

Work Rights

Not specified

Tailored Resume

Cover Letter