Lead Veterinary Customer Service Representative

The Pet Hospital of Tierrasanta

Base: $22-$25ph based on experience; bonus/equity:...
2+ years veterinary reception experience
Leadership experience preferred
Knowledge of veterinary terminology
The role involves leading and mentoring the reception team to ensure smooth daily hospital operations

Job Summary

  • The role involves leading and mentoring the reception team to ensure smooth daily hospital operations.
  • Candidates must provide exceptional client service through various channels including phone, email, and in-person interactions.
  • The company offers competitive pay, health benefits, paid time off, and opportunities for professional growth.

Matching Summary

The role involves leading and mentoring the reception team to ensure smooth daily hospital operations.

Salary

Base: $22-$25/hr based on experience; Bonus/Equity: Performance bonuses mentioned; Benefits: Health, dental, vision, 401(k) matching, student loan assistance

Skills & Requirements

Must-have

  • 2+ years veterinary reception experience
  • Leadership experience preferred
  • Knowledge of veterinary terminology
  • Competency with veterinary software systems
  • Strong multitasking in high-volume environment

Nice-to-have

  • Compassionate and patient demeanor
  • Ability to handle emotional situations
  • Experience training new team members
  • Professional communication skills
  • Team collaboration focus

Key Requirements

  • 2+ years of veterinary reception or customer service experience
  • Leadership experience strongly preferred
  • Proficiency with Cornerstone, ezyVet, or Avimark software

Work Rights

Not specified

Tailored Resume

Cover Letter