Senior Director Analyst, Customer Service And Support – Agentic Ai Expert, Remote Us

Gartner UK

Remote, US
Base: 172,000 usd - 202,500 usd; bonus/equity: not...
Hybrid
Agentic ai solutions expertise
Experience with generative ai technologies
Strong written and verbal communication skills
The role involves advising customer service leaders on leveraging Agentic AI technology to optimize operations

Job Summary

  • The role involves advising customer service leaders on leveraging Agentic AI technology to optimize operations.
  • Candidates will create high-quality, actionable insights for executive clients and participate in research discussions.
  • Gartner offers competitive compensation and benefits, fostering a collaborative and inclusive work environment.

Matching Summary

The role involves advising customer service leaders on leveraging Agentic AI technology to optimize operations.

Salary

Base: 172,000 USD - 202,500 USD; Bonus/Equity: Not specified; Benefits: generous PTO, 401k match

Skills & Requirements

Must-have

  • Agentic AI solutions expertise
  • experience with Generative AI technologies
  • strong written and verbal communication skills

Nice-to-have

  • ability to work independently
  • strong organizational and project management skills
  • executive presence

Key Requirements

  • 12+ years of relevant function experience
  • subject matter expertise in customer service
  • experience with customer service technology vendors

Work Rights

Not specified

Tailored Resume

Cover Letter