Integrate programs into gtm and cs operating model
Define program-level kpis and measurement frameworks
**
Workday is seeking an Adoption & Retention Programs Lead to design and implement global customer success initiatives that enhance product adoption and customer retention. This fully remote role emphasizes collaboration across various teams to ensure the success of customer engagement strategies.
**
Job Summary
The Adoption & Retention Programs Lead will establish a new function in the Customer Success Center of Excellence, designing and orchestrating a portfolio of scaled programs that protect and grow Workday’s customer base.
Responsibilities include defining and running global adoption and retention programs, integrating them into the GTM and CS operating model, and using data to measure impact and continuously improve.
The company offers trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul.
Matching Summary
Match Score: 75
**
Workday is seeking an Adoption & Retention Programs Lead to design and implement global customer success initiatives that enhance product adoption and customer retention. This fully remote role emphasizes collaboration across various teams to ensure the success of customer engagement strategies.
**
Salary
Base: $169,800 - $254,600 USD (Primary Location); Bonus/Equity: May be eligible for bonus plan or commission/bonus and stock grants; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
design and run global adoption programs
integrate programs into GTM and CS operating model
define program-level KPIs and measurement frameworks
build structured motions for high-risk cohorts
embed programs into systems and workflows
Nice-to-have
sun-drenched optimism and drive
curious minds and courageous collaborators
empathy and shared enthusiasm
AI-enabled nudges
innovate and iterate programs
Key Requirements
8+ years in Customer Success or related field
Proven track record designing adoption/retention programs
Experience in global, highly matrixed environments
Deep understanding of Customer Success operating models