Patient Financial Services Phone Representative

The University of Texas at Austin

Austin, TX, US
Base: $45,000 + depending on qualifications; bonus...
Hybrid
Handle inbound and outbound patient calls
Verify patient insurance eligibility and benefits
Process payments and set up payment plans
The Patient Financial Services Representative is responsible for managing patient accounts and ensuring accurate billing and collections

Job Summary

  • The Patient Financial Services Representative is responsible for managing patient accounts and ensuring accurate billing and collections.
  • This role involves handling inbound and outbound calls, resolving billing inquiries, and processing payments for Dell Medical School.
  • A hybrid work schedule is available after onsite training and successful performance review have been completed.

Matching Summary

The Patient Financial Services Representative is responsible for managing patient accounts and ensuring accurate billing and collections.

Salary

Base: $45,000+ depending on qualifications; Bonus/Equity: Not specified; Benefits: Teacher Retirement System of Texas (TRS)

Skills & Requirements

Must-have

  • Handle inbound and outbound patient calls
  • Verify patient insurance eligibility and benefits
  • Process payments and set up payment plans
  • Generate and send patient statements
  • Ensure compliance with HIPAA regulations

Nice-to-have

  • Provide excellent customer service to patients
  • Explain billing processes clearly to families
  • Resolve escalating billing concerns effectively

Key Requirements

  • High School Diploma or GED required
  • At least 1 year of healthcare billing or customer service experience
  • Associate's Degree in healthcare administration preferred
  • 3 years of revenue cycle management experience preferred
  • Certified Revenue Cycle Representative (CRCR) from HFMA preferred

Work Rights

Must complete federal Employment Eligibility Verification I-9 form

Tailored Resume

Cover Letter