Softline_customer Service - Order Controller

SGS Australia Pty Ltd

Ho Chi Minh, Vietnam
On-site
Manage on-process order status
Provide excellent customer services
Handle client queries and complaints
Provide excellent customer services to satisfy clients’ need and manage on-process order status

Job Summary

  • Provide excellent customer services to satisfy clients’ need and manage on-process order status.
  • Handle client queries, complaints, and internal queries on order status, cooperating with other teams to satisfy client requirements.
  • Be able to deal with hard situations, soften them, and seek solutions to maintain client retention.

Matching Summary

Provide excellent customer services to satisfy clients’ need and manage on-process order status.

Skills & Requirements

Must-have

  • Manage on-process order status
  • Provide excellent customer services
  • Handle client queries and complaints
  • Cooperate with other teams
  • Follow work procedures and document control

Nice-to-have

  • Dealing with variable situations
  • Strong social intelligence
  • Active and willing to handle new things
  • Trustworthy and systematic thinking

Key Requirements

  • University or above (Chemical or Textile/garment industry)
  • Fluently using English
  • Good at Microsoft Office (Word, Excel, Outlook, PowerPoint)

Work Rights

Not specified

Tailored Resume

Cover Letter