Guest Services Supervisor - Worldmark Anaheim Resort

CLUB View

Anaheim, CA, US
Base: $25.00ph; bonus/equity: not specified; benef...
On-site
Positive leadership
Guest satisfaction resolution
Front and back-of-house operations
Travel + Leisure Co. is seeking a Guest Services Supervisor for their Worldmark Anaheim Resort, emphasizing leadership in enhancing guest satisfaction through effective team management. The ideal candidate should have supervisory experience in hospitality and possess strong customer service skills

Job Summary

  • As a Guest Services Supervisor, you’ll set the bar of excellence for your team every day.
  • Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations.
  • We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week.

Matching Summary

Match Score: 85

Travel + Leisure Co. is seeking a Guest Services Supervisor for their Worldmark Anaheim Resort, emphasizing leadership in enhancing guest satisfaction through effective team management. The ideal candidate should have supervisory experience in hospitality and possess strong customer service skills.

Salary

Base: $25.00/hour; Bonus/Equity: Not specified; Benefits: Comprehensive health and welfare benefits

Skills & Requirements

Must-have

  • Positive leadership
  • Guest satisfaction resolution
  • Front and back-of-house operations
  • Proactive problem solving
  • Guest check-in and check-out
  • Room inventory management
  • Schedule adjustments
  • Customer and associate relationships
  • Hands-on training and coaching

Nice-to-have

  • Innovation and growth mindset
  • Exceptional guest experiences
  • Turn vacation inspiration
  • Meaningful interaction

Key Requirements

  • Valid driver’s license
  • Demonstrated ability to work under pressure
  • Basic leadership skills
  • Excellent verbal and written communication
  • Excellent hospitality service skills
  • Working knowledge of computer software
  • Property management systems knowledge
  • Comprehension and literacy for analyzing reports
  • 1 year of supervisory or management experience
  • 1 year of hotel, timeshare or hospitality service experience

Work Rights

Not specified

Tailored Resume

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