Concierge Guest Relations Officer

Four Seasons

Macau, Macau
Base: competitive salary + wages; bonus/equity: no...
Respond to guest requests
Provide accurate guest information
Coordinate guest services and reservations
Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture

Job Summary

  • Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.
  • The Concierge Guest Relations Officer responds to a wide variety of guest requests by assessing needs and adding personal recommendations to achieve maximum customer satisfaction.
  • The company offers competitive salary, comprehensive benefits, excellent training and development opportunities, and employee discounts worldwide.

Matching Summary

Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.

Salary

Base: Competitive Salary and wages; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package, employee discount, complimentary dry cleaning and meals

Skills & Requirements

Must-have

  • Respond to guest requests
  • Provide accurate guest information
  • Coordinate guest services and reservations
  • Work flexible hours
  • Handle guest mail and packages

Nice-to-have

  • Pleasant and caring attitude
  • Knowledge of local activities and entertainment
  • Close contacts with local service providers

Key Requirements

  • Minimum High School education or equivalent
  • Proficiency in Chinese and English
  • Ability to work flexible hours

Work Rights

Not specified

Tailored Resume

Cover Letter