Assistant Customer Relations Manager At Banking / Finance

HSBC Life

On-site
Handle and resolve customer complaints
Investigate complaint root cause
Liaise with internal and external parties
HSBC Life is seeking an Assistant Customer Relations Manager to enhance customer service in the insurance sector. The role involves handling customer complaints, investigating root causes, and proposing improvements, requiring strong communication skills and a customer-centric approach

Job Summary

  • At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.
  • We empower our team of high-performing individuals to build skills and explore new experiences to realize the full potential of being part of HSBC.
  • We are committed to building a culture where all employees are valued, respected and opinions count.

Matching Summary

Match Score: 85

HSBC Life is seeking an Assistant Customer Relations Manager to enhance customer service in the insurance sector. The role involves handling customer complaints, investigating root causes, and proposing improvements, requiring strong communication skills and a customer-centric approach.

Skills & Requirements

Must-have

  • Handle and resolve customer complaints
  • Investigate complaint root cause
  • Liaise with internal and external parties
  • Conduct service quality assessments
  • Support review of internal guidelines

Nice-to-have

  • Customer-centric approach
  • Dynamic and innovative workplace
  • High-profile growing business segment
  • Inclusive and diverse environment

Key Requirements

  • University Graduates
  • Prior experience in customer services
  • Complaints handling in insurance or finance
  • Insurance and employee benefits background
  • License of Long Term Business
  • Proficient in English, Cantonese and Mandarin

Work Rights

Not specified

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