Customer Banking Specialist - Melton

CommBank

Melton, Australia
Predetermined onsite (monday to friday with specific hours)
Exceptional customer service delivery
Articulate financial terms clearly
Problem solve and provide solutions
CommBank is seeking a Customer Banking Specialist for their Melton branch, responsible for providing exceptional service to personal and small business customers. The role includes assessing customer needs, processing applications, and promoting in-branch and digital banking options

Job Summary

  • As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
  • Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.
  • As the Customer Banking Specialist in our Melton Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs.

Matching Summary

Match Score: 85

CommBank is seeking a Customer Banking Specialist for their Melton branch, responsible for providing exceptional service to personal and small business customers. The role includes assessing customer needs, processing applications, and promoting in-branch and digital banking options.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Articulate financial terms clearly
  • Problem solve and provide solutions
  • Champion processes and procedures
  • Work in a busy retail environment

Nice-to-have

  • Financial services experience
  • Retail or hospitality experience
  • Genuine interest in career growth
  • Holistic customer solutions

Key Requirements

  • Proven experience delivering exceptional Customer Service
  • Excellent communication skills
  • Ability to ask the right questions
  • Act with integrity
  • Place the customer at the centre
  • Ability to see the big picture

Work Rights

Not specified

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